COVID 19 Shipping Updates:
Thank you for your patience as we work as quickly and safely as possible to get your order to you. In order to ensure the safety of our team, our warehouse is taking extra precautions when fulfilling orders. Furthermore, all major carriers are experiencing shipping delays.
You may experience extended lead times for shipping so please allow 3 to 5 extra days for orders to be shipped during this extraordinary time.
Thank you in advance—not only for your business, but for your patience & understanding!
Your Symphony of the Cells
When will I get my order?
It takes approximately 2-4 business days (excluding weekend and holidays) to fulfill an order, after which it’s shipped out. You will receive a shipping confirmation email after your order has been processed. The shipping time varies based on your location as well as shipping speed carrier selection, but can be estimated as follows:
USA: 5-15 business days
International: 10-20 business days
*If you have not received your order within 30 days, please contact us immediately. We are unable to replace missing orders after 45 days.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
How do I check the status of my order?
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you chose a shipping speed that does not include tracking like USPS First Class, you will not have access to any tracking information.
If you have any questions or concerns regarding the shipping or tracking of your order, please contact us a firstname.lastname@example.org with your name and order number, and we will look into it.
Shipping to P.O. Boxes:
Many carries such as UPS, FedEx and DHL do not deliver to P.O. Boxes. If you would like to ship to a P.O. Box, you must select USPS shipping. Other couriers selected will result in a delay and possibly a non-deliverable order. Any additional delivery fees or re-shipment fees will be at the customers expense.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- If your tracking shows ‘delivered’, ask your local post office if they have your package.
- If your tracking shows ‘delivered’, stop by your neighbors in case the courier left the package with them.
- Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
- If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at email@example.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, however, you will be responsible for the additional delivery charges.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!