Shipping policy

Shipping Policy

We’re committed to getting your order to you as quickly and safely as possible.

Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates
Shipping rates are calculated at checkout based on your location and selected shipping method. Estimated delivery times will also be provided at checkout.

Please note that delivery times are estimates and may vary due to carrier delays or unforeseen circumstances.

Domestic Shipping
We currently ship within the United States. Delivery times typically range from 3–7 business days after processing, depending on your location and selected shipping method.

International Shipping
We offer international shipping to most countries. Delivery times and shipping costs vary by destination. Customers are responsible for any customs duties, taxes, or import fees that may apply.

Order Tracking
Once your order ships, you’ll receive a tracking number via email so you can monitor your package’s progress.

Shipping Issues
We are not responsible for delays, lost, or stolen packages once they have been handed over to the shipping carrier. If you experience an issue, please contact the carrier directly. However, feel free to reach out to us—we’re happy to assist where we can.

Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you have any questions about your order or shipping, please contact us at contact@symphonyofthecells.com.